At the moment, MODOM Grooming only ships within Switzerland. We are working on expanding our delivery options and will keep our customers informed of any changes.

Our standard delivery time within Switzerland is 5 to 10 working days. You will receive a confirmation email with tracking details once your order has been dispatched.

Yes, we offer free shipping for orders that exceed a certain value. The specific amount required for free shipping is displayed during the checkout process.

Once your order is dispatched, we will send you a confirmation email with a tracking number, allowing you to follow your package’s progress.

We accept a variety of payment methods, including credit cards, PayPal, and bank transfers. You can select your preferred option during checkout.

Yes, we take your privacy and security very seriously. All payment transactions on our website are encrypted and processed through secure gateways to ensure your information is protected.

Yes, private customers (B2C) have the right to return products within 3 days of receiving their order. The products must be in their original, unused condition. Please refer to our Terms & Conditions for more details.

To initiate a return, please contact our customer service team at info@modomgrooming.com. Once approved, you can send the item back to us. The cost of return shipping is borne by the customer.

After we receive and inspect the returned goods, a refund will be processed to your original payment method. This typically takes 5 to 7 business days, depending on your bank or payment provider.

For business customers (B2B), returns are generally excluded unless otherwise agreed upon at the time of purchase. Please reach out to us directly for specific inquiries.